Return & Refund Policy

At Vendora, we want you to love every purchase. If something isn’t right, we’re here to make it easy.

Return Window

You have 14 days from the date of delivery to return an item.

Condition Requirements

Items must be returned in their original condition — unworn, unwashed, and with all original tags still attached. Items that have been worn, washed, or damaged after delivery are not eligible for return.

Who Pays for Return Shipping?

• Vendora covers return shipping if the item arrived damaged, defective, or if we sent the wrong item.
• You cover return shipping if you changed your mind or ordered the wrong size.

How to Start a Return

Contact us via WhatsApp or email us at info@vendorakw.com within 14 days of delivery. Please include your order number and the reason for return. We’ll guide you through the rest.

Refunds

Once we receive and inspect the returned item, your refund will be processed within 3–5 business days to your original payment method (KNET, Apple Pay, or credit card). Please allow an additional 3–7 business days for your bank to reflect the amount.

Exchanges

Exchanges are available subject to stock availability. If the item or size you want is no longer available, we’ll issue a full refund instead.

Non-Returnable Items

Items that have been worn, washed, altered, or damaged after delivery cannot be returned. Sale items are final unless they arrive defective or incorrect.